It doesn’t matter if you purchased your merchandise from our web store, by phone or from one of our stores,
simply visit one of our 70+ 4 Wheel Parts stores nationwide, with your original invoice to receive fast,
courteous exchanges or returns service. This will save you the cost of returning the merchandise to one of our
warehouses. Questions? Contact the retail store nearest you at (844) 276-6892 OR Find your store here - Store Locator
Are you in a hurry for your new merchandise? No problem; choose our Rapid Xchange program. Simply call our sales
department at 877-474-4821, prompt “2”, and they will place your order for the new merchandise right away. Even
though they will need to charge you for that entire order, we will be happy to credit you back for the returned
merchandise once we receive and inspect the original product. Shipping charges will apply to exchanges.
If you have further questions about returns and exchanges, please visit one of the topic-specific pages
If you are returning merchandise within 30 days from the date of receipt, and
the item has not been installed, modified and is complete, you may return all or part of the order
to receive a full refund for the original purchase price of the product. Original shipping, return
shipping and handling costs are non-refundable. If you are returning merchandise after 31 days, a
15-30% restock fee will apply and store credit will be issued for the balance. No returns will
be accepted on merchandise after 90 days.
A Return Goods Authorization RGA
FORM must accompany all returns.
All merchandise must be in original boxes and include all original packaging manuals and
merchandise materials in order to avoid a restock fee.
Labor, installation, surcharges or any other applicable fees from the original purchase are
Serial numbers cannot be altered.
Returns for merchandise received as part of a “free shipping” offer will be credited for the
amount of the returned merchandise less actual outbound shipping charges paid by us and any
restocking fee that may apply.
Any restocking fee we use will be a reflection on current market value. We do not support
attempts to profit on pro-rate adjustments or price fluctuations.
We are not responsible for any consequential damage to vehicles.
All shipments should be inspected at the time of delivery. Obviously damaged packages should be
refused immediately; or within the first 10 days of delivery (no claims can be filed after 10
days of delivery).
If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the
If your damaged shipment was delivered by Truck Freight, please contact the freight carrier
at the phone number on the carrier's bill.
After contacting the carrier, please call our Customer Service at 877-474-4827 for further
Product that has been installed, modified or has missing parts cannot be returned to us. If the
merchandise qualifies for a Manufacturer’s Warranty or guarantee, we will be happy to assist you
in getting in touch with the original Manufacturer of that product. Look for warranty and
guarantee information in the original product box.
If a product is returned without the Return Goods Authorization form Merchandise return form filled
out in its entirety, the refund will be jeopardized. Without proof of delivery of the return
then there will be no refund. For in-store returns, please bring a filled out Merchandise return form,
along with the original invoice and the product that is being returned or exchanged.
If merchandise is defective or damaged upon receipt, it may be returned to us within 30 days of
receiving your order. You can request a gift card, an even exchange, full credit towards another
purchase or a refund.
At 4 Wheel Parts, we guarantee the workmanship of all of our products for a period of 30 days
from the date of receipt. To extend the guarantee on your purchases, we recommend that you
purchase an XTREME warranty.
Most of our products are covered by Manufacturer’s Warranties and/or Guarantees and cover the
merchandise for a certain period of time after your purchase. We act as the agent between you,
the customer, and the manufacturer. Check the documentation that you received with the
merchandise for more information regarding the product warranty policy. Should your product fail
after 30 days, please contact our customer service department and we will assist you in
submitting a claim to the manufacturer.
All returned items will be inspected for warranty eligibility. We or the manufacturer will
replace, repair or refund the product based on our findings. In bound freight must be prepaid by
the customer to one of our distribution centers for warranty inspection.
Trans American Auto Parts and its subsidiaries will not be liable for any indirect, special,
incidental or consequential damages from any products sold. We will not be responsible or liable
for inconvenience, labor, legal fees or any other costs incurred while the item is being
inspected or replaced.
Warranties are non-transferrable. They are in effect as long as the original purchaser owns the
merchandise and for the time agreed upon in the terms and conditions of that warranty or
Exclusions from warranties:
Electrical and computer items.
Engine upgrades are subject to inspection, and/or final approval by manufacturer for return
and credit allowance.
Any problem from misuse or improper installation.
Damage to your vehicle.
Cosequential costs or damages.
For warranties or guarantees that extend beyond that provided by the Companies or manufacturer;
we recommend that you purchase one of our Road Hazard (XTreme).
Tires are covered under the manufacturer’s warranty only. No adjustments will be made in case of
abuse by user, fire, theft, vandalism or alignment issues. Other issues such as road hazards,
trued tires, under or over inflation, cut by vehicle, nail holes, cut punctures, flat spots,
etc. are not covered.
If you purchased a Road Hazard Warranty, we will follow our Puncture Repair procedure to
determine if your tire should be repaired, at no expense, or replaced under this coverage. While
the repair cost is covered under your warranty, the charge for re-balancing that tire is not
covered. Maximum reimbursement or coverage is $25.00 per tire patch.
If your tire becomes unusable due to road hazard related mishaps and cannot be repaired, we will
pro-rate the adjustment based upon the remaining, unused tread on the tire. We will apply the
credit towards the new purchase if below 50%. If 50% and above you will receive full credit
towards the replacement tire. Then we will replace the unusable tire with a tire of same brand
and tread wear (all terrain/mud terrain) of the current mark up value or sell price. We do not
cover remount and balance tire fees.
Limitation of coverage: Coverage with Road Hazard Warranty extends for the full period of
the mileage of the tire. This coverage is not transferable to a new owner, or if the owner
mounts the tires on another vehicle. Coverage extends to such damage as un-repairable tread
punctures damage from potholes, nails, glass and jagged metal which cause cuts, snags,
punctures, impact breaks, bruises and rim cuts. Vandalism, theft, uneven wear or fire mishaps
are not covered under this warranty.
HOW TO DETERMINE TIRE TREAD PRORATION
Find the Manufacturer, style, part number for the tire, note the original tread depth
Using a tread gauge, measure the remaining tread depth at the center of the tread face.
Locate the remaining tread depth (number) on the chart, the percent below is the percentage
of remaining tread and will be used to determine the amount of credit the Customer will
receive towards the purchase price of that
(Multiply the original purchase price by percentage to determine the amount of credit)
(B) X Terrain
(F) Remaining tread depth (in32nds)---8
(G) Percentage of remaining tread ---- 40%
Original purchase price $ 190.99 X .40% = $76.40
Thank you for your service! Please use the following coupon code to receive 10% off on your order.*